Terms and Conditions

These terms and conditions (“Terms”) are between you and StratusTalk, Inc. (“StratusTalk,” “we,” “us,” or “our”). They describe the StratusTalk services and, in particular, the StratusTalk Text Messaging program. They are separate from any consent you give to receive text messages. Giving that consent is its own choice and is not buried in these Terms.

If you buy hosted voice, video, or messaging service from us, the order, proposal, or service agreement you sign also applies. If that agreement conflicts with these Terms on a commercial point such as price or term, the signed agreement controls. The messaging disclosures below still apply to any text program we operate.

1. The services

StratusTalk provides hosted business communications: voice, video, phone numbers (including local and toll-free numbers), desk phones and apps, and related messaging. We also provide the StratusTalk Text Messaging program described in the next section.

2. StratusTalk Text Messaging

In Short: StratusTalk Text Messaging sends the SMS and MMS you agree to receive. Message and data rates may apply. Message frequency varies. Reply STOP to cancel and HELP for help.

Program name and description

StratusTalk Text Messaging is the text-message program of StratusTalk, Inc. It sends SMS and MMS from a StratusTalk number, including a toll-free number, about the business communications services we provide. Messages may include account and service notices, support replies, appointment or service updates, and other messages you have agreed to receive for that program.

Consent is collected for each program on its own. It is voluntary. It is not a condition of buying service, creating an account, or accepting these Terms, and it is not bundled with any other agreement. Where we ask for consent on a form, the control is off until you turn it on.

Message and data rates

Message and data rates may apply. Your mobile carrier bills message and data charges under your own plan. StratusTalk does not charge you a per-text fee for messages we send under this program unless a signed order says otherwise.

Message frequency

Message frequency varies. How many messages you receive depends on the program you joined and on your own requests and replies. This is not a fixed recurring campaign with a set number of messages per month.

Opt out and help

You can cancel messages at any time. Reply STOP to any message from the program to opt out. We will send a confirmation and then stop texting that number for that program. Reply HELP for help, or contact us using the details below. You can also email support@stratustalk.com and ask to be removed.

STOP — opt out. HELP — get help.

Customer support

For help with a message or with your service, contact StratusTalk support:

• Email: support@stratustalk.com
• Mail: StratusTalk, Inc., 11921 Freedom Dr, Suite 550, Reston, VA 20190, United States
• Text: reply HELP to a program message

Privacy

How we collect and use information, including mobile opt-in information, is described in our privacy policy. Mobile opt-in information will not be shared with third parties or affiliates for marketing purposes.

Carrier delivery

Carriers are not liable for any delayed or undelivered messages. Delivery depends on your carrier and on network conditions. We are not responsible for messages that are delayed or not delivered because a carrier filtered, blocked, or failed to route them.

3. Acceptable use

You will not use the services to send unlawful, deceptive, or unsolicited messages, to harass anyone, or to interfere with the network. You are responsible for having any consent the law and the carriers require before messages are sent from a number assigned to you.

4. Changes

We may update these Terms from time to time. The updated version will show a new “Last updated” date and will apply when it is posted. If you keep a text subscription after a change, the posted Terms apply to messages sent after that date. You can opt out at any time by replying STOP.

5. Contact

Questions about these Terms can be sent to support@stratustalk.com or by post to:

StratusTalk, Inc.
11921 Freedom Dr, Suite 550
Reston, VA 20190
United States